1. Business customers, eligibility and agreement
These Terms apply to individual real-estate agents and agencies buying Ryselist for business or professional use. The Service is offered to businesses and to people acting for a business or profession; it is not offered to consumers for personal, family or household use. The customer must be at least 18 years old and legally able to enter a binding contract, and Ryselist does not knowingly provide the Service to anyone under 18. By placing an order, buying an agency plan, creating or using a portal account, or otherwise using the Service, the customer agrees to these Terms and any order details shown at checkout or agreed in writing. If a person acts for an agency, that person confirms that they have authority to bind the agency. The Ryselist Privacy Policy, linked in the footer of this site, explains how personal information is handled.
2. The Service
Ryselist turns one phone walkthrough video and the property details supplied by the customer into a listing-media pack. The standard pack is edited property photos, written listing copy and, where the material is supplied or agreed, a floor plan (the “Deliverables”). A listing video is included only where the order or plan says so, and Ryselist does not produce finished social-media edits as part of the standard pack. The exact quantity, format, resolution, language and other inclusions are those shown at checkout, in the portal or in an agreed agency order form. Services outside that scope require separate agreement.
3. Portal accounts and access
Customers may access orders and Deliverables through the portal at app.ryselist.com/portal/login. Account information must be accurate and kept up to date. Login details are personal to the authorised user and must be kept secure. An agency is responsible for access given to its staff and for activity under its accounts. Please notify Ryselist promptly of suspected unauthorised access. We may require a password reset or temporarily restrict access to protect the Service or customer data.
4. Orders and customer cooperation
An order is accepted when Ryselist confirms it after receiving payment for that order. The customer must provide usable footage, accurate property details, clear instructions and any other requested materials. Ryselist may pause the timeline and ask for replacement footage or missing information if the inputs are incomplete, corrupted, unsafe to process or not reasonably suitable for the requested pack. A material change to the property, brief or inputs after work begins may be treated as a new order or charged separately.
5. Delivery timing and revisions
Ryselist aims to deliver a complete standard pack within 24 hours of receiving payment and all usable inputs. The portal starts that 24-hour turnaround clock when the first walkthrough upload completes and shows the status and due time. If Ryselist delivers a standard pack later than that 24-hour turnaround, the affected listing pack is free of charge. The clock pauses where the delay is caused by the customer — missing information, unusable footage or a changed brief — or by a general outage of a third-party provider, and resumes once the blocker is resolved; Ryselist will use reasonable efforts to communicate a material delay. Revisions to a delivered pack are free and unlimited in rounds where the issue is a production error on Ryselist's side — for example lighting, angles, or how a material or finish is rendered. Ryselist does not revise work to reflect facts, preferences or constraints about the property that were not communicated before delivery; such requests, and any change to the property, brief or inputs after work begins, are treated as a new order under section 4 rather than a revision. The customer should review Deliverables and report any clear production error promptly.
6. Fees, plans, renewal and payment
Per-listing fees and agency-plan charges are payable upfront in the currency and at the price shown at checkout or in the agreed order form. The customer is responsible for applicable taxes unless the price states that they are included. Agency-plan billing periods, usage limits and included orders are shown when the plan is purchased or agreed in writing. Unless the order form says otherwise, an agency plan renews automatically at the end of each billing period at the then-current fee, and the customer authorises Ryselist and its payment provider to charge the payment method on file for each renewal. The customer may stop a renewal at any time before the end of the current period, in the portal where that option is offered or by emailing [email protected]; cancellation takes effect at the end of the period already paid for and the plan runs until then. Ryselist will give at least 30 days’ notice by email before a higher fee applies on renewal. Where a free trial, discount, credit or other promotional offer is given, the conditions and duration stated with that offer apply; unless the offer says otherwise it is limited to one per customer, has no cash value, cannot be combined with another offer, and the plan converts to the standard fee at the end of the trial or promotional period unless it is cancelled before that date. Payment providers process card and bank details under their own terms. Ryselist may pause new work or portal access for overdue or failed payments.
7. Cancellations and refunds
The customer may ask to cancel before Ryselist begins editing, processing or other delivery work. Once delivery work begins, the relevant per-listing fee is non-refundable because production capacity and processing costs have been committed. Fees for a completed or delivered order are non-refundable except where required by law or expressly agreed in writing. Agency-plan fees for the billing period already paid for are not refunded when a plan is cancelled, except where required by law; the plan simply runs to the end of that period. If Ryselist cannot complete an accepted order for reasons within its control, its remedy will be to re-perform the affected work or refund the fee paid for the undelivered part of that order. Ending an agency plan does not cancel or refund work already started.
8. Customer content and warranties
The customer keeps ownership of videos, photos, text, floor-plan material and other content it supplies (the “Inputs”). The customer warrants that it owns the Inputs or has all permissions needed to upload, copy, edit and use them; has authority from the owner or authorised representative to market the property; has obtained any required consent from people shown or heard in the footage; and that the Inputs and instructions do not infringe privacy, intellectual-property, confidentiality or other rights. The customer grants Ryselist a non-exclusive, worldwide, limited licence to host, copy, edit and process the Inputs only as needed to provide, secure and support the Service and meet legal obligations. That licence does not extend to training artificial intelligence models on the Inputs, whether by Ryselist or by its processing providers.
9. Confidential information
Each party may receive non-public information from the other in connection with the Service, including unadvertised property details, pricing, order history, business plans, unpublished Deliverables, and Ryselist’s production methods, prompts, workflows and pricing structure (“Confidential Information”). Each party will keep the other’s Confidential Information confidential, use it only to provide or receive the Service, and disclose it only to staff, contractors and professional advisers who need it and are under confidentiality duties no less protective than these. Information is not confidential if it is or becomes public without breach of these Terms, was already known free of any duty of confidence, is independently developed without use of the other party’s information, or is lawfully received from a third party entitled to disclose it. A party may disclose Confidential Information where required by law, regulation, court or regulator, and will where lawfully permitted give the other party prompt notice so that it can seek protective treatment. On termination, each party will on written request return or delete the other’s Confidential Information, except for copies held in routine backups or retained because the law requires it, which remain subject to this section. These obligations continue for three years after termination, and for as long as the information remains a trade secret under applicable law.
10. Accuracy, AI-assisted editing and disclosures
Ryselist may use automated and AI-assisted tools to edit images and video, prepare a floor plan and draft listing copy. The customer is responsible for checking the final pack before publication, including property facts, dimensions, layout, price, permit details and claims. A floor plan produced from footage or customer material is for marketing illustration and is not an architectural, engineering or measured survey. The customer must comply with applicable property-advertising rules and portal requirements, including any required disclosure of digitally enhanced, AI-edited or virtually staged media. Deliverables must not be used to conceal a material property fact or mislead a viewer.
11. Ownership of Deliverables
Once the relevant order is paid in full, the customer owns the final Deliverables created specifically for that order and may use, edit and publish them to market the relevant property. Ryselist retains ownership of its pre-existing software, production methods, prompts, workflows, templates, brand assets and general know-how. To the extent any of those background materials are embedded in a Deliverable, Ryselist grants the customer a perpetual, worldwide, royalty-free licence to use them only as part of that Deliverable. Third-party material, if any, remains subject to its own licence terms.
12. Feedback
The customer may choose to send Ryselist suggestions, ideas, feature requests, bug reports or other feedback about the Service. Feedback is given voluntarily and is not treated as confidential. Ryselist may use, copy, modify and build feedback into the Service or any other product without restriction, attribution or payment, and the customer grants Ryselist a perpetual, irrevocable, worldwide, royalty-free licence to do so. This section gives Ryselist no rights over the customer’s Inputs, Deliverables or property information, which are covered by sections 8 and 11, and no right to identify the customer as the source of feedback without the consent required by section 13.
13. Marketing use requires consent
Ryselist will use a customer’s Inputs, Deliverables or before-and-after examples in its portfolio, advertising, case studies or social content only after receiving the customer’s explicit consent for that marketing use. This rule also applies where an example has been anonymised. Consent may be limited to specific assets or channels and may be withdrawn for future use by emailing [email protected]. Withdrawal does not make earlier authorised use unlawful, but Ryselist will stop new use within a reasonable period.
14. Acceptable use
The customer must not use the Service or Deliverables unlawfully or fraudulently; upload content that is unlawful, deceptive, defamatory, discriminatory, harmful or infringing; market a property without authority; impersonate another person; introduce malware; probe, disrupt or bypass security or usage controls; scrape or overload the Service; reverse-engineer the Service except where the law expressly permits it; resell portal access; or use the Service to develop or train a competing product. Ryselist may remove content or suspend access where reasonably necessary to address misuse, security risk or a legal request.
15. Communications, messaging and electronic notices
Ryselist communicates about orders, revisions, delivery, security and account matters by email, through the portal and — where the customer gives a mobile number or starts a conversation with Ryselist on a messaging service — by WhatsApp, SMS or telephone. By giving a contact number or messaging Ryselist on such a service, the customer agrees to be contacted at that number about its orders and account. Those are service messages, not marketing, and are part of providing the Service. Ryselist will send marketing messages to a number only with separate consent, which the customer may withdraw at any time by replying STOP to the relevant message or emailing [email protected]; withdrawing marketing consent does not stop the service messages needed to run an order. Message frequency depends on order activity, and the customer’s mobile or messaging provider may charge for messages or calls. The customer confirms that it is entitled to receive messages at any number it provides and will tell Ryselist promptly if that number changes or is reassigned. The customer agrees that notices, agreements and disclosures given electronically by Ryselist meet any legal requirement that they be in writing, and that notices to the customer may be sent to the email address on the account.
16. No outcome guarantee
Ryselist provides media-production services, not brokerage, valuation, legal, architectural or advertising-placement services. Ryselist does not guarantee that a listing will receive more views or enquiries, rank higher on a portal, attract more buyers, sell or rent faster, achieve a particular price or produce any other commercial result. Those outcomes depend on the property, price, market, agent activity, portal rules and other factors outside Ryselist’s control.
17. Service warranties and availability
Ryselist will provide the Service with reasonable care and skill. Except for that commitment and any rights that cannot lawfully be excluded, the Service is provided on an “as available” basis. Ryselist does not promise uninterrupted portal access, compatibility with every platform or that third-party services will always be available. Planned maintenance, security work or events outside reasonable control may interrupt the Service.
18. Limitation of liability
To the maximum extent permitted by law, Ryselist is not liable for indirect, incidental, special or consequential loss; lost profit, revenue, opportunity, goodwill or data; a portal’s rejection or removal of a listing; or loss caused by inaccurate customer Inputs, publication without customer review or use contrary to these Terms. Ryselist’s total aggregate liability arising from an order is limited to the fees actually paid to Ryselist for that order. For a claim relating only to an agency plan and not a particular order, the cap is the plan fees paid in the three months before the event giving rise to the claim. Nothing in these Terms limits liability for fraud, wilful misconduct or any liability that cannot legally be limited.
19. Customer responsibility and indemnity
The customer is responsible for its publication and use of the Inputs and Deliverables. To the extent permitted by law, the customer will indemnify Ryselist against third-party claims, losses and reasonable costs arising from the customer’s breach of section 8, unlawful or misleading property marketing, or use of the Service or Deliverables in breach of these Terms. Ryselist will notify the customer of a covered claim and allow reasonable participation in its defence.
20. Suspension and termination
Either party may end an agency plan by written notice in line with the notice period shown in the plan or order form. If no period is stated, either party may give 30 days’ written notice. A one-off order ends when the Deliverables are supplied and all fees are paid. Ryselist may suspend or terminate access immediately for material breach, non-payment, unlawful use or a serious security risk. Termination does not erase fees already due or other accrued rights. Unless the parties agree otherwise, accepted orders already in progress will be completed and paid for; if Ryselist ends service without customer breach and cannot complete an outstanding order, Ryselist will refund the fee paid for the undelivered part.
21. Changes to these Terms
Ryselist may update these Terms to reflect changes to the Service, providers, business practices or law. The updated Terms will be posted on this page with a new last-updated date. Ryselist will give reasonable notice of material changes by email or through the Service. Changes apply prospectively from the last-updated date shown at the top of this page. Continued use after that date means the customer accepts the updated Terms; if the customer does not agree, it should stop placing new orders and end any agency plan in accordance with section 20.
22. Governing law, disputes and arbitration
These Terms and any non-contractual dispute arising from them are governed by the laws of the State of Delaware and applicable United States federal law, without regard to conflict-of-law rules. Before starting formal proceedings, each party will use reasonable efforts to resolve the dispute through good-faith written discussions for 30 days after one party gives the other written notice describing it. If the dispute is not resolved in that period, either party may require that it be finally resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, seated in Delaware, United States, and conducted in English; judgment on the award may be entered by any court of competent jurisdiction. Each party keeps the right to bring an individual claim in a small-claims court that has jurisdiction, and to ask any court for urgent injunctive relief to protect Confidential Information or intellectual property. Claims will be brought only in an individual capacity: neither party may bring a claim as a claimant or class member in any class, collective, consolidated or representative proceeding, and the arbitrator may not consolidate claims or preside over any representative proceeding. If this paragraph’s restriction on class or representative proceedings is held unenforceable for a particular claim, that claim alone will be heard by the state or federal courts located in Delaware, United States, which otherwise have exclusive jurisdiction over any dispute not subject to arbitration, and the rest of this section continues to apply.
23. General terms
Neither party is liable for delay caused by events beyond its reasonable control, but payment obligations already due are not excused. The customer may not transfer an order, plan or account without Ryselist’s written consent; Ryselist may transfer these Terms as part of a genuine business reorganisation or sale. If any provision is unenforceable, the remaining provisions continue in effect. A delay in enforcing a right is not a waiver. Any provision that by its nature should survive the end of these Terms does so, including sections 8, 9, 11, 12, 18, 19, 22 and this section. These Terms, the applicable order details and any signed agency order form are the entire agreement for the Service; if they conflict, a signed order form takes priority for that order.
Contact
Belvair AI LLC · Delaware, United States · [email protected]
